We are honored to share that Cappella of Grand Junction’s assisted living neighborhood received the 2025 Customer Experience Award from Activated Insights (formerly Pinnacle Quality Insight). This is the fourth time that we have been awarded this prestigious distinction.

The 2025 Customer Experience Award places Cappella of Grand Junction in the top 15% of more than 2,700 participating senior living communities nationwide. This year, we were recognized for outstanding communication and a positive move-in process.

“We are deeply honored to receive the 2025 Activated Insights Customer Experience Award. This recognition is a true reflection of the dedication, compassion, and hard work our team brings to our community every day. At Cappella of Grand Junction, we strive to create a place where residents feel known, valued, and empowered to live with purpose. This award validates our commitment to delivering exceptional care and meaningful experiences for the people who call our community home.”

– Suzanne Sisneros, Executive Director at Cappella of Grand Junction

About Activated Insights’ Customer Experience Award

The Customer Experience Award from nationally-renowned customer satisfaction firm Activated Insights recognizes senior care providers for creating a superior experience for the residents and families they support.

This award is particularly meaningful because it reflects the candid feedback and ratings from Cappella of Grand Junction residents, family members, and guests.

Throughout 2024, Activated Insights conducted monthly telephone interviews with members of our community. Unbiased, third party interviewers asked for participants’ ratings in various categories and asked open-ended questions to gain a deeper understanding of why they were providing. Residents, family members, and guests had the opportunity to share their honest feedback, and in their own words. Additionally, these responses were transcribed and shared with our leadership team, providing invaluable insight into where we are exceeding the expectations of community members and where we have opportunities for continued growth and improvement.

“I’m especially proud of the Cappella of Grand Junction team this year—they’ve worked incredibly hard to earn this award. I look forward to reading the surveys and the personal comments recognizing individual team members and the meaningful impact of their interactions. It’s those daily moments of connection and care that truly make a difference in the lives and journeys of our residents. This is an exceptional team, and they absolutely deserve this honor.”

– Jenny Graham, Regional Director of Operations for Christian Living Communities

We are also pleased to have the opportunity to congratulate our fellow Christian Living Communities-Cappella Living Communities sister communities that received the 2025 Customer Experience Award: Clermont Park, Holly Creek, Someren Glen, Cappella of Pueblo West, and Sunny Vista.