We are thrilled to share that Cappella of Grand Junction’s assisted living neighborhood received the 2024 Customer Experience Award from Pinnacle Quality Insight. This is the third time that we have been awarded this prestigious honor.
Nationally renowned customer satisfaction firm Pinnacle Quality Insight recognizes senior care providers annually for creating a superior experience for the residents and families they support. The 2024 Customer Experience Award places Cappella of Grand Junction in the top 15% of more than 2,700 participating senior living communities nationwide.
About Pinnacle Quality Insight’s Customer Experience Award
This award is particularly meaningful because it reflects the candid feedback and ratings from Cappella of Grand Junction residents, family members, and guests.
Throughout 2023, Pinnacle Quality Insight conducted monthly telephone interviews with members of our community. Unbiased, third party interviewers asked for participants’ ratings in various categories and asked open-ended questions to gain a deeper understanding of why they were providing. Residents, family members, and guests had the opportunity to share their honest feedback, and in their own words. Additionally, these responses were transcribed and shared with our leadership team, providing invaluable insight into where we are exceeding the expectations of community members and where we have opportunities for continued growth and improvement.
“I look forward to reading the surveys and the personal comments made about individual team members and how important those interactions are,” said Jenny Graham, Regional Director of Operations for Christian Living Communities. “It is those positive and meaningful experiences that our team creates every day that make the difference in residents’ lives and journeys. This is an incredible team, and they deserve this honor.”
We are also pleased to have the opportunity to congratulate our fellow Christian Living Communities-Cappella Living Communities sister communities that received the 2024 Customer Experience Award: Clermont Park, Holly Creek, Someren Glen, Cappella of Pueblo West, Cappella of Grand Junction, and Sunny Vista.
Previous Customer Experience Awards for Cappella of Grand Junction
- 2022: Cappella of Grand Junction Assisted Living
- 2021: Cappella of Grand Junction Assisted Living
