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Cappella of Grand Junction Earns 2024 Pinnacle Customer Experience Award

Name: Cappella of Grand Junction
Address: 628 26 1/2 Rd, Grand Junction, CO, 81506, US
Telephone: 970-822-7070

News

Posted: February 28, 2024

We are thrilled to share that Cappella of Grand Junction’s assisted living neighborhood received the 2024 Customer Experience Award from Pinnacle Quality Insight. This is the third time that we have been awarded this prestigious honor.

Nationally renowned customer satisfaction firm Pinnacle Quality Insight recognizes senior care providers annually for creating a superior experience for the residents and families they support. The 2024 Customer Experience Award places Cappella of Grand Junction in the top 15% of more than 2,700 participating senior living communities nationwide.

About Pinnacle Quality Insight’s Customer Experience Award

This award is particularly meaningful because it reflects the candid feedback and ratings from Cappella of Grand Junction residents, family members, and guests.

Throughout 2023, Pinnacle Quality Insight conducted monthly telephone interviews with members of our community. Unbiased, third party interviewers asked for participants’ ratings in various categories and asked open-ended questions to gain a deeper understanding of why they were providing. Residents, family members, and guests had the opportunity to share their honest feedback, and in their own words. Additionally, these responses were transcribed and shared with our leadership team, providing invaluable insight into where we are exceeding the expectations of community members and where we have opportunities for continued growth and improvement.

“I look forward to reading the surveys and the personal comments made about individual team members and how important those interactions are,” said Jenny Graham, Regional Director of Operations for Christian Living Communities. “It is those positive and meaningful experiences that our team creates every day that make the difference in residents’ lives and journeys. This is an incredible team, and they deserve this honor.”

We are also pleased to have the opportunity to congratulate our fellow Christian Living Communities-Cappella Living Communities sister communities that received the 2024 Customer Experience Award: Clermont Park, Holly Creek, Someren Glen, Cappella of Pueblo West, Cappella of Grand Junction, and Sunny Vista.

Previous Customer Experience Awards for Cappella of Grand Junction

Pinnacle Customer Experience Awards, 2021 2022

2022: Cappella of Grand Junction Assisted Living
2021: Cappella of Grand Junction Assisted Living

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We live longer and healthier lives when we're connected to others in meaningful ways. That's why Cappella of Grand Junction assisted living and memory support residents have lots of opportunities to engage with others who share their interests and tastes. Cappella of Grand Junction Senior Living Community is managed by Christian Living Communities and provides exceptional assisted living senior care, memory support for retired persons and more to the Grand Junction Colorado area including Redlands, Clifton, Orchard Mesa, Canyon View Park, Lincoln Park, and the rest of the Grand Junction Colorado area. We also are an ideal senior community for those in the zip codes 81506 (where Cappella of Grand Junction Senior Living Community is located), 81505, 81501, 81504, 815208, 81503 and 81526.